Job Description

The Inbound Sales Executive position is a consultative, professional sales role within our software sales department. Individuals in this position are primarily responsible for selling our credit bureau software. Sales Executives are also responsible for learning a customer’s needs and making recommendations designed to meet and exceed expectations while maximizing revenue for iSoftpull.

Responsibilities

• Conduct proactive “consultative needs analysis” with new and existing clients
• Present solutions and close business on screen share
• Become an expert in all ACS products, services and packages in order to support the needs of our customers
• Maintain a sales pipeline and update the company’s CRM on a regular basis
• Follow up with new leads, presentations, and pending contracts on a daily basis
• Answer inbound customer calls and respond to online inquires, covering a full range of ACS services, including obtaining all information necessary for resolution of transactions. Calls must be handled in a timely and professional manner and according to company policies and procedures
• Achieve all sales standards set for the department by following the established departmental policies and procedures
• Demonstrate full understanding of current marketing campaigns and offerings and can communicate them clearly to customers at every sales opportunity.
• Provide quality customer service over the phone, including information regarding products and services, billing, collections and other types of inquiries
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully and upsell in accordance with established guidelines
• Hit monthly sales goals on a consistent basis
• Assist install department with any outstanding compliance items in order to get the deal activated and “clicking”

Qualifications/ Skills

• Excellent verbal and communication skills with a focus on delivering excellent customer service
• Good listening skills and attention to details
• High level of resilience and the ability to handle rejection well
• Excellent interpersonal skills and the ability to flourish in a competitive industry
• A great sense of self-motivation, ambition and determination
• Ability to achieve desired results both individually and as a part of a team
• Excellent presentation and negotiation skills
• Good self-management skills and ability to prioritize tasks effectively
• Strong understanding of technology and comfortable communicating basic principles to clients
• Enthusiastic team player who helps to motivate others to help meet collective company objectives

Requirements

• Past Sales Experience Preferred
• Bachelor's Degree Preferred
• Experience With B2B Software Sales a Plus